Executive
Coaching
“One of Frank’s major strengths is his
ability to listen. He really practices the old line of ‘seek first to understand, then to be understood’. In so
doing he can draw upon his strong background to help isolate the real source of a particular issue and work
with you to devise approaches to address the issue.”
“Frank
has been a significant resource for me.”
- “I was put in the
position to drive a significant change in the organization that was not well
defined.Frank listened to my issues, ideas for action and concerns. I was
able to utilize information from our mentoring discussions to test my theories and gain external insights. As a result,
I built a program that has successfully implemented initial deliverables, changed culture, gained corporate
support and is moving into the next phase of
development.”
- “Approachable and
easy to work with, Frank has a pleasant way to deliver razor sharp analysis and
a sense of urgency using personal and team coaching coupled with practical,
straightforward performance methods to enhance leadership
competencies”.
Small and Mid-sized
Businesses
Allied
Computer Group, a regional systems integration company with annual
revenues of $50 million was struggling having experienced several years of
losses. The owner wanted to revitalize the business.
“Frank transformed
the Sales and Service Operation into a Client Focused Selling Model to capture
business from large and medium sized client companies that had been dormant for
several years. He aligned the executive and management team to provide
consistent leadership to the 140 professionals responsible for sales, solution
delivery, product procurement and customer service.”
“The Professional
Services’ net profit increased 392% over a two-year period. Operationally, the
organizationmet or exceeded all of Gartner’s key business indicators for its
industry segment.” --- John Howman, Founder and
CEO
Starting Point, a Training Company based in
Milwaukee was losing money following a failed attempt to expand into the Chicago
marketplace. The owner was very concerned about the future of his business. “As President/Chief Operating Officer, Frank quickly sized-up the
situation and created a plan to turn-around the core Personal Computer Training
business while building from scratch a Client Server based Consulting
organization.”
“Revenue doubled in a two year time period. Profits
exceeded published averages for both industry segments. Client satisfaction
reached an all time high. The number of billable professionals grew
dramatically.” “A survey conducted by the University of Wisconsin –
Milwaukee, revealed employee satisfaction was highest in a sampling of 350 companies.”
--- Kathleen Lange, former Director of Education
Services
CSEI, an IT Staffing Firm unable to respond to
clients in a timely manner was losing market share. “Frank was retained to review the Sales-Recruiting-Fulfillment
Process and provide suggestions on ways to increase its effectiveness in
satisfying client requests. The cause was identified as a leadership issue. A
strategy was implemented to improve communications between the Sales Reps that
secure job orders and the recruiters who search for talent to fulfill client
needs.”
“With dynamic new leadership in place and having achieved
financial stability the business is now expanding into new Mid-West locations
and offering new higher margin project based services.” --- Adonica Randall,
CEO
Teltech Resource Network a start-up Engineering
Services Company in Minneapolis asked for help develop a national sales and marketing organization with the goal
of selling the business to provide shareholders with a solid return on their investment. As a
corporate officer Frank participated in the acquisition of capital through an
initial public offering (IPO). He led the market analysis; recruiting, training
and management of the field sales staff. Organized and directed the expansion of
the organization into 10-cities in key geographic locations in the United
States. The business thrived and within 24-months was ready to be marketed to
potential buyers.
Fortune 100
Businesses
IBM Consulting Services, As a member of the
leadership team in the Midwest Region provided direction to over 300
professionals involved in operating the Consulting Services business for the
company.
Taking responsibility for a poor performing business unit
directed the services organization in Wisconsin to successfully grow revenue,
market share, profit, and client satisfaction. Within 12-Months the unit was
ranked as one of the top performers in North America.
Formally certified
as a Mentor, Frank earned a reputation as a leader in growing the business
skills of high potential professionals. He was the Sales Management leader
on a team that created a proposal development process and system that reduced costs by over $10
million dollars annually and dramatically reduced the response time to propose
solutions to clients.
GE Information Services, Turned around branch
operation with a 3-year track of poor performance by developing a client
business focus that resulted in significant increases in revenue, profit, client
satisfaction and market share. Introduced direct marketing methods to optimize
the productivity of a channel of distribution for the organization reducing cost
to sale by 50%.
Gartner, As a Consultant provided strategic
advice and perspective to senior business executives at a global industrial automation control and information solutions
company as they sought to realign their go-to-market model and introduce an
enhanced Technical Services offering.
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